Shipping policy

We offer free shipping on all orders in the United States. For international orders, contact our sales department at 888-614-5559 for a shipping quote.

Processing and Delivery Times

Orders are processed within 1-2 business days, excluding weekends and holidays. Once shipped, most orders arrive within 1-7 business days. You will receive a confirmation email with tracking information when your order ships.

If we are unable to ship your order within the time stated, we will notify you and give you the option to accept the new shipping date or cancel your order for a full refund.

Shipping Locations

We ship to all 50 states. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may require additional delivery time. We are unable to ship to P.O. boxes.

Address Accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we will do our best to update it before your order ships.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to be lost in transit, contact us within 7 days of the delivery date (or expected delivery date) at 888-614-5559. Please keep all packaging and include photos of any damage. We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

Subscription Orders

Replacement filter subscriptions ship automatically on your selected schedule at no shipping cost within the United States. You can update, skip, or cancel your subscription anytime through your account or by calling us.

International Orders

International customers are responsible for all customs duties, taxes, and brokerage fees charged by the destination country. These charges are not included in our shipping quote and are not refundable.

120-Day Satisfaction Guarantee

Kind Water Systems offers a 120-day satisfaction guarantee on all products. Try our products for 120 days, and if you are not 100% satisfied, return the item to us for a 100% refund. Return shipping is the customer's responsibility. All taxes and brokerage fees on international shipments are not refundable. See our Return Policy for full details.

Policy Changes

We may update this policy from time to time. Changes apply to orders placed after the updated policy is posted.

Contact Us

Questions about shipping? Call 888-614-5559 or email support@kindwater.com.